Shipping policy
Shipping Policy
1. Shipping Timeframes
Premade Products
Orders for premade items are processed and shipped within 1–5 business days. Business days do not include weekends or holidays.
Preorder Products
Preorder items ship within 4–8 weeks from the purchase date. If delays occur beyond the estimated timeframe, customers will be notified.
2. Order Confirmation & Tracking
After placing an order, customers will receive an order confirmation email.
Once an order has shipped, tracking information will be sent to the email provided at checkout. Please allow 24–48 hours for tracking updates to appear after shipment.
3. Address Accuracy
Customers are responsible for ensuring all shipping information entered at checkout is correct.
Dire Dept is not responsible for lost, delayed, or misdelivered packages caused by incorrect shipping information provided by the customer.
If an address correction is needed, customers must contact support immediately. Address changes can only be made before an order has been processed or shipped.
4. Shipping Costs
Shipping costs are calculated at checkout based on the selected shipping method and delivery destination.
International customers are responsible for any customs fees, import duties, or taxes required by their country.
5. Delayed Shipments
While we aim to ship all orders within the stated timeframes, delays may occur due to circumstances outside of our control, including carrier delays, weather conditions, holidays, or high order volume.
Customers will be notified if significant shipping delays occur.
6. No Refund & No Return Policy
All sales are final.
Dire Dept operates under a strict no refund, no return, and no exchange policy. Once an order has been placed, it cannot be canceled, refunded, or returned for any reason.
Customers are responsible for reviewing all product details, sizing information, and shipping information before completing their purchase.
7. Chargebacks & Payment Disputes
If there is an issue with an order, customers must contact our support team before filing a chargeback or dispute.
Chargebacks filed without first attempting to resolve the issue directly with us may be contested with evidence, including confirmation of agreement to our policies during checkout.
We reserve the right to refuse service or cancel future orders associated with fraudulent disputes or suspicious activity.
8. Payment Authorization
All orders are subject to payment verification before processing.
Orders flagged for suspected fraud, inaccurate billing information, or failed authorization may be delayed or canceled.
9. Order Cancellations
Orders may only be canceled before processing begins.
Once an order has entered production, processing, or shipment preparation, cancellations are no longer possible.
10. Customer Support
For all order, shipping, or support inquiries, contact: